F.A.Q.
COMMON QUESTIONS!
HOW DO I PAY?
PAYMENT IS TYPICALLY SPLIT BETWEEN DEPOSIT (NON-REFUNDABLE) AND REMAINING BALANCE.
DEPOSIT IS DUE UPON BOOKING AND REMAINING BALANCE IS DUE ON OR BEFORE SESSION DAY.
MULTIPLE PAYMENT METHODS AVAILABLE INCLUDING BUY NOW - PAY LATER.
HOW DO I BOOK?
BOOKING YOUR SESSION IS EASY!
YOU CAN VIEW AVAILABILTY AND SELECT YOUR CHOSEN DATE(S) CONVENIENTLY HERE ON THE WEBSITE.
WHAT SHOULD I WEAR?
NEUTRALS! SOLIDS! LAYERS AND TEXTURES!
CLOTHING SHOULD BE WELL FITTED, CLEAN, WRINKLE + LINT FREE.
AVOID: LOGOS, CHARACTERS, BUSY PATTERNS, PLAIDS, REDS, FLUORESCENTS.
CAN I PICK MY IMAGES?
YES!
IF YOU WOULD LIKE TO CHOOSE YOUR OWN IMAGES, APPLY MY PROOF GALLERY UPGRADE AT BOOKING.
YOU WILL RECEIVE A LINK WITH PROOF IMAGES TO SELECT YOUR FAVES PRIOR TO RECEIVING YOUR GALLERY OF FINAL EDITS.
PROOF GALLERY UPGRADE IS ENTIRELY OPTIONAL.
WILL I RECEIVE A SNEAK PEEK?
CERTAINLY!
I AM ALMOST ALWAYS ABLE TO PROVIDE SNEAKS WITHIN ONE WEEK OF SESSION DATE.
THIS IS NOT GUARANTEED SEPTEMBER-DECEMBER.
IMAGES ARE POSTED TO MY SOCIAL MEDIA PAGES (MESSAGE ME IF YOU WOULD LIKE TO OPT OUT!)
CAN I RESCHEDULE IF NEEDED?
OF COURSE! LIFE HAPPENS!
YOU CAN MANAGE YOUR SESSION DATE RIGHT THROUGH YOUR ORIGINAL CONFIRMATION E-MAIL.
THERE ARE NEVER ANY ADDITIONAL FEES TO RESCHEDULE YOUR SESSION.
NOTE:
IN THE EVENT OF ILLNESS; RESCHEDULING IS REQUIRED.
DO I NEED TO BRING ANYTHING?
FOR THE MAJORITY OF SESSIONS - JUST YOUR SMILE!
FOR NEWBORN SESSIONS:
PLEASE BRING SOOTHER, BOTTLE, DIAPERS + BAG FOR DIRTY DIAPERS, AND ANY SENTIMENTAL OUTFITS/ITEMS THAT YOU WOULD LIKE INCLUDED IN THE PHOTOS.
FOR CAKE SMASH & SPLASH:
PLEASE BRING TOWEL FOR AFTER BATH (BATH OPTIONAL.)
WHERE IS YOUR STUDIO LOCATED?
THE HOME STUDIO IS LOCATED IN WEST END KINGSTON, ONTARIO.
YOU WILL RECEIVE A MESSAGE PRIOR TO SESSION WITH ADDRESS CONFIRMATION IF THIS IS YOUR FIRST TIME BOOKING, TYPICALLY 24 HOURS PRIOR.
WILL I RECEIVE DIGITALS OR PRINTS?
MY PACKAGES INCLUDE DIGITAL IMAGES ON A PRIVATE GALLERY LINK FOR EASY DOWNLOADING.
YOU CAN ORDER YOUR PRINTS THROUGH YOUR GALLERY (OPTIONAL.)
ALL PRINTS ARE DELIVERED TO YOUR DOOR VIA FED-EX OR UPS USUALLY WITHIN 2-4 BUSINESS DAYS.
WHY ISN'T MY COUPON CODE WORKING?
COUPON CODES ARE CALCULATED ON THE FINAL CHECKOUT PAGE.
DO YOU PROVIDE CAKES FOR CAKE SMASH SESSIONS?
YES!
I PROVIDE EVERYTHING FOR CAKE SMASH SESSIONS - CAKE INCLUDED.
CAN I PURCHASE A GIFT CERTIFICATE FOR A FRIEND?
YES!
GIFT CERTIFICATES ARE SENT OUT ELECTRONICALLY. CONTACT ME FOR ONE.
DO YOU PROVIDE DRESSES FOR MATERNITY SESSIONS?
YES!
I HAVE A MATERNITY CLIENT CLOSET AVAILABLE FOR USE.
VARIETY OF STYLES AND COLOURS WITH SIZING RANGING XS-XXL.
WHAT HAPPENS IN THE EVENT OF UNFAVOURABLE WEATHER?
OUTDOOR SESSIONS ARE RESCHEDULED IN THE EVENT OF RAIN/POOR WEATHER BASED ON LOCAL FORECAST.
HOW LONG DOES IT TAKE TO RECEIVE THE FINAL EDITED PHOTOS?
I UNDERSTAND THE ANTICIPATION OF SEEING YOUR FINAL IMAGES!
MY PROCESS TYPICALLY TAKES 2-4 WEEKS DEPENDING ON SESSION TYPE.
QUICKER TURNAROUND TIME FOR CAKE SMASH & SPLASH PROVIDED UPON REQUEST.
ALL HOLIDAY GALLERIES ALWAYS SENT PRIOR TO HOLIDAYS (EASTER, CHRISTMAS, ETC.)
PLATINUM PERKS & ANSWERS
WHAT SESSIONS ARE INCLUDED?
EVERYTHING!
FROM NEWBORN CUDDLES AND FAMILY ADVENTURES TO SEASONAL FAVOURITES AND SPECIAL MILESTONES.
HOW MANY SESSIONS CAN I BOOK?
AS MANY AS YOUR HEART DESIRES!
THERE ARE NO LIMITS -
SOME FAMILIES HAVE SQUEEZED AS MANY AS 30 SESSIONS IN THEIR 12 MONTH MEMBERSHIP.
HOW FAR IN ADVANCE CAN I BOOK?
UP TO 365 DAYS IN ADVANCE.
IF YOU LOVE PLANNING AHEAD -
GO FOR IT!
WHAT HAPPENS AFTER MY 12 MONTHS?
NOT READY FOR THE FUN TO END?
CARD HOLDERS RECEIVE AN EXCLUSIVE RENEWAL RATE!
YOU CAN STACK YOUR MEMBERSHIP TO KEEP CAPTURING MEMORIES WITHOUT MISSING A BEAT.
HOW DOES THE BOOKING CODE WORK?
AS EASY AS IT GETS! 💎
YOU WILL RECEIVE YOUR PERSONALIZED BOOKING CODE AFTER YOU MAKE YOUR PURCHASE.
ESSENTIALLY A 100% OFF COUPON -
SIMPLY INPUT YOUR CODE AT CHECKOUT WHENEVER YOU BOOK A SESSION TO REDUCE FEES TO $0!
YOU CAN BOOK YOURSELF IN AS OFTEN AS YOU WOULD LIKE.
WILL MY CARD EXPIRE AT THE END OF THE YEAR?
NO!
YOUR MEMBERSHIP LASTS A FULL TWELVE MONTHS.
FOR EXAMPLE, IF YOU JOIN IN JULY, YOUR CARD REMAINS ACTIVE UNTIL THE FOLLOWING JULY.
EVERY MEMBER RECEIVES THE SAME TWELVE MONTH EXPERIENCE -
NO MATTER WHEN THEY JOIN!
SHOW ME PLATINUM!
SOUND FAMILIAR?
"MY KIDS ARE WILD."
GOOD!
I WORK WITH THEIR PERSONALITIES INSTEAD OF AGAINST THEM AND THAT IS WHEN WE CAPTURE GENUINE MOMENTS.
"MY KIDS ARE TOO SHY."
CHALLENGE ACCEPTED.
I HAVE A FEW TRICKS UP MY SLEEVE AND AN AWARD-WORTHY GAME OF PEEK-A-BOO.
THOSE SMILES WILL COME NATURALLY!
"MY BABY IS REALLY FUSSY."
YOU ARE IN GOOD COMPANY!
BABIES RARELY WORK WITH OUR SCHEDULES.
YOU CAN EXPECT ALL THE PATIENCE IN THE WORLD FROM ME AND NOTHING LESS.
"MY PARTNER HATES PHOTOS."
I HAVE MET HUNDREDS OF THEM.
NO WILD POSING MARATHONS OVER HERE!
MY SESSIONS ARE EXTREMELY EFFICIENT AND OVER BEFORE MOST RELUCTANT DADS HAVE TIME TO COMPLAIN.
"MY TODDLER NEVER SITS STILL."
HONESTLY, THEY DO NOT HAVE TO.
RUNNING, JUMPING, EXPLORING, PLAYING, ALL CREATE AUTHENTIC PHOTOGRAPHS.
"MY CHILD DOESN'T LIKE TO SMILE."
YOU KNOW WHAT? THAT IS OKAY.
SOME OF THE SWEETEST IMAGES ARE NOT SMILES AT ALL.
CURIOSITY, CUDDLES, GIGGLES, SERIOUS FACES - ALL WORTH REMEMBERING.
"WE'RE AWKWARD IN FRONT OF THE CAMERA."
ALMOST EVERYONE SAYS THAT AT FIRST.
YOU DO NOT NEED TO KNOW WHAT TO DO! THAT IS MY JOB.
I WILL GUIDE YOU NATURALLY SO NOTHING FEELS FORCED.
YOU CAN LEAVE THE AWKWARD FOR ME - I AM PRETTY GOOD AT IT. 😉
Ready to book?
GO FOR IT!